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Terms and Conditions and Privacy

ONLINE PRIVACY POLICY AGREEMENT
July 1, 2020

AIMS Power ( ) values its users' privacy. This Privacy Policy ("Policy") will help you understand how we collect and use personal information from those who visit our website or make use of our online facilities and services, and what we will and will not do with the information we collect. Our Policy has been designed and created to ensure those affiliated with AIMS Power of our commitment and realization of our obligation not only to meet, but to exceed, most existing privacy standards.
We reserve the right to make changes to this Policy at any given time. If you want to make sure that you are up to date with the latest changes, we advise you to frequently visit this page. If at any point in time AIMS Power decides to make use of any personally identifiable information on file, in a manner vastly different from that which was stated when this information was initially collected, the user or users shall be promptly notified by email. Users at that time shall have the option as to whether to permit the use of their information in this separate manner.

This Policy applies to AIMS Power, and it governs any and all data collection and usage by us. Through the use of https://www.aimscorp.net/, you are therefore consenting to the data collection procedures expressed in this Policy.
Please note that this Policy does not govern the collection and use of information by companies that AIMS Power does not control, nor by individuals not employed or managed by us. If you visit a website that we mention or link to, be sure to review its privacy policy before providing the site with information. It is highly recommended and suggested that you review the privacy policies and statements of any website you choose to use or frequent to better understand the way in which websites garner, make use of and share the information collected.


Specifically, this Policy will inform you of the following:

  1. What personally identifiable information is collected from you through our website;
  2. Why we collect personally identifiable information and the legal basis for such collection;
  3. How we use the collected information and with whom it may be shared;
  4. What choices are available to you regarding the use of your data; and
  5. The security procedures in place to protect the misuse of your information.

Information We Collect

It is always up to you whether to disclose personally identifiable information to us, although if you elect not to do so, we reserve the right not to register you as a user or provide you with any products or services. This website collects various types of information, such as:
Voluntarily provided information which may include your name, address, email address, billing and/or credit card information etc. which may be used when you purchase products and/or services and to deliver the services you have requested.
Information automatically collected when visiting our website, which may include cookies, third party tracking technologies and server logs.
In addition, AIMS Power may have the occasion to collect non-personal anonymous demographic information, such as age, gender, household income, political affiliation, race and religion, as well as the type of browser you are using, IP address, or type of operating system, which will assist us in providing and maintaining superior quality service.
AIMS Power may also deem it necessary, from time to time, to follow websites that our users may frequent to gleam what types of services and products may be the most popular to customers or the general public.
Please rest assured that this site will only collect personal information that you knowingly and willingly provide to us by way of surveys, completed membership forms, and emails. It is the intent of this site to use personal information only for the purpose for which it was requested, and any additional uses specifically provided for on this Policy.    

Why We Collect Information and For How Long

We are collecting your data for several reasons:
·   To better understand your needs and provide you with the services you have requested;
·   To fulfill our legitimate interest in improving our services and products;
·   To send you promotional emails containing information we think you may like when we have your consent to do so;
·   To contact you to fill out surveys or participate in other types of market research, when we have your consent to do so;
·   To customize our website according to your online behavior and personal preferences.
The data we collect from you will be stored for no longer than necessary. The length of time we retain said information will be determined based upon the following criteria: the length of time your personal information remains relevant; the length of time it is reasonable to keep records to demonstrate that we have fulfilled our duties and obligations; any limitation periods within which claims might be made; any retention periods prescribed by law or recommended by regulators, professional bodies or associations; the type of contract we have with you, the existence of your consent, and our legitimate interest in keeping such information as stated in this Policy.

Use of Information Collected

AIMS Power does not now, nor will it in the future, sell, rent or lease any of its customer lists and/or names to any third parties.
AIMS Power may collect and may make use of personal information to assist in the operation of our website and to ensure delivery of the services you need and request. At times, we may find it necessary to use personally identifiable information as a means to keep you informed of other possible products and/or services that may be available to you from https://www.aimscorp.net/
AIMS Power may also be in contact with you with regards to completing surveys and/or research questionnaires related to your opinion of current or potential future services that may be offered.
AIMS Power uses various third-party social media features including but not limited to Facebook, Twitter, Instagram and other interactive programs.  These may collect your IP address and require cookies to work properly.  These services are governed by the privacy policies of the providers and are not within AIMS Power's control.

Disclosure of Information

AIMS Power may not use or disclose the information provided by you except under the following circumstances:
·as necessary to provide services or products you have ordered;
·in other ways described in this Policy or to which you have otherwise consented;
·in the aggregate with other information in such a way so that your identity cannot reasonably be determined;
·as required by law, or in response to a subpoena or search warrant;
·to outside auditors who have agreed to keep the information confidential;
·as necessary to enforce the Terms of Service;
·as necessary to maintain, safeguard and preserve all the rights and property of AIMS Power.

Non-Marketing Purposes

AIMS Power greatly respects your privacy. We do maintain and reserve the right to contact you if needed for non-marketing purposes (such as bug alerts, security breaches, account issues, and/or changes in AIMS Power products and services).  In certain circumstances, we may use our website, newspapers, or other public means to post a notice.

Children under the age of 13

AIMS Power's website is not directed to, and does not knowingly collect personal identifiable information from, children under the age of thirteen (13). If it is determined that such information has been inadvertently collected on anyone under the age of thirteen (13), we shall immediately take the necessary steps to ensure that such information is deleted from our system's database, or in the alternative, that verifiable parental consent is obtained for the use and storage of such information. Anyone under the age of thirteen (13) must seek and obtain parent or guardian permission to use this website.

Unsubscribe or Opt-Out

All users and visitors to our website have the option to discontinue receiving communications from us by way of email or newsletters. To discontinue or unsubscribe from our website please send an email that you wish to unsubscribe to Sales@aimscorp.net. If you wish to unsubscribe or opt-out from any third-party websites, you must go to that specific website to unsubscribe or optout. AIMS Power will continue to adhere to this Policy with respect to any personal information previously collected.

Links to Other Websites

Our website does contain links to affiliate and other websites. AIMS Power does not claim nor accept responsibility for any privacy policies, practices and/or procedures of other such websites. Therefore, we encourage all users and visitors to be aware when they leave our website and to read the privacy statements of every website that collects personally identifiable information. This Privacy Policy Agreement applies only and solely to the information collected by our website.

Notice to European Union Users

AIMS Power's operations are located primarily in the United States. If you provide information to us, the information will be transferred out of the European Union (EU) and sent to the United States. (The adequacy decision on the EU-US Privacy became operational on August 1, 2016. This framework protects the fundamental rights of anyone in the EU whose personal data is transferred to the United States for commercial purposes. It allows the free transfer of data to companies that are certified in the US under the Privacy Shield.) By providing personal information to us, you are consenting to its storage and use as described in this Policy.

Security

AIMS Power takes precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (e.g. credit card information), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the webpage.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers and servers in which we store personally identifiable information are kept in a secure environment. This is all done to prevent any loss, misuse, unauthorized access, disclosure or modification of the user's personal information under our control.
The company also uses Secure Socket Layer (SSL) for authentication and private
communications to build users' trust and confidence in the internet and website use by providing simple and secure access and communication of credit card and personal information.

Acceptance of Terms

By using this website, you are hereby accepting the terms and conditions stipulated within the Privacy Policy Agreement. If you are not in agreement with our terms and conditions, then you should refrain from further use of our sites. In addition, your continued use of our website following the posting of any updates or changes to our terms and conditions shall mean that you agree and acceptance of such changes.

How to Contact Us

If you have any questions or concerns regarding the Privacy Policy Agreement related to our website, please feel free to contact us at the following email, telephone number or mailing address.
Email: sales@aimscorp.net Telephone Number: 775-359-6703
Mailing Address:
AIMS Power
9550 Gateway Drive
Reno, Nevada
89521

Warranty

All AIMS Power™ products come with warranty coverage against manufacturer defects as follows, from the date of purchase, unless otherwise indicated:

  • 1-Year for non ETL (Extract, Transform and Load) units
  • 2-Years for ETL (Extract, Transform and Load) units and batteries
  • 3 Years for generators
  • Batteries – product specific
  • Solar products – product specific
  • Cables - 10 years

Within the warranty coverage period, AIMS Power™ will either repair or replace, at its sole discretion, the defective product.

NO REFUNDS AFTER 30 DAYS. REPAIR OR REPLACE ONLY.


Any shipping charges that occur as a result of a warranty return or exchange are NOT covered by the warranty and are the responsibility of the customer.
The warranty does not cover the following:

  • Products that AIMS Power™ determine, in its sole discretion, to be free of any material or workmanship defects or flaws
  • Products evidencing excessive wear, misuse or alteration
  • Products with missing or defaced labels, stickers, or other identifying information
  • Improper care or storage (e.g. water damage, exposure to extreme heat or cold temperatures, unsanitary environment)
  • Alterations or customizations
  • Items that were purchased second hand, or from an unauthorized seller (if you want to know if a seller is authorized, call us at 775-359-6703)
  • Items outside of the covered warranty period

RECEIVING YOUR ORDER – Be sure to inspect for any damage or incorrect quantities BEFORE signing for the product. If you accept the product, make sure to have the carrier NOTE the damage before signing.

Warranty Return Process

It is our goal at AIMS Power™ to provide a comprehensive and hassle-free return and exchange process. As such, please review the below process before initiating warranty claim.

  • Contact AIMS Power™ via phone or email to submit your warranty return request and obtain a Return Merchandise Authorization (RMA) number.

Note: Be sure to provide the name from the original order as well as a copy of your receipt. Include a detailed description of the problem.

  • An automated email will then be sent to the address indicated on the warranty return request containing further instructions regarding packing, shipping and documentation to include when returning the product as well as an RMA authorization number.
  • Once the return is received and inspected an e-mail will be sent informing you that the return has been approved and processed. If there are any issues with the return, an additional e-mail will be sent notifying you of such.

Other Items of note:

  • AIMS Power™ DOES NOT cover return shipping. Any Product that is returned and deemed to be of working condition or was returned without all of the required information, and the customer has not paid for return shipping, may be disposed of or destroyed after 90 days.
  • Any requested information that is not provided in a timely manner could result in delayed processing of your return.
  • When shipping the product for a return:
    • Ensure the product is packed accordingly to avoid being damaged in-transit.  Include original packaging. Use proper protective material to ensure package arrives without damage.
    • Ensure some form of shipment tracking is used.
    • It is strongly recommended to insure the shipment.
    • AIMS Power™ is not liable for products that are lost or damaged in-transit.
  • The RMA authorization email will indicate what, if any, other product contents need to be sent in with the returned product.
  • For any other questions please contact us via phone or email.

International Shipping Policy

We have partnered with a third party to service our international customers.

Checkout by clicking the “Outside the U.S.?” button or at checkout, choose your international destination from the country drop down menu. Once you click the button or select your country and attempt to checkout, you will then be automatically transferred to a page where you will be provided with international shipping costs as well as duties and taxes for your shipment.

Upon completion of your order, your credit card will be charged for the entire purchase. We will ship the goods to the third party distribution facility where they will process the order and transport the goods to your international address. There are no additional fees or registration processes with this service.


Returns: All returns must be preapproved and an RMA - Return Merchandise Authorization number must be issued. Contact AIMS Power at 775-359-6703.