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Terms and Conditions and Privacy

Customer shall and hereby does accept and agree to all terms and conditions of sale as follows:

(1) Terms of Payment stated on invoices from AIMS® and (2) Should customer fail to pay an invoice when due, Customer hereby agrees to pay month late charge of 2% per month of balance outstanding 60 days and over (3) No products can be returned without prior authorization by AIMS®  (4) Customer agrees to pay $25.00 handling charge on each returned check.  Customer further agrees that, if any invoice is not paid according to its terms, Customer’s account shall be deemed delinquent and subject to among other things: (1) Suspension of RMA privileges and (2) re-evaluation of possible downgrading of credit terms.  Applicant agrees to pay all costs of mediation, without limitation, cost of court and attorney fees. AIMS Power only accepts returns on AIMS Power branded products.  All other brands our subject to their respective manufacturers.  AIMS Power may, at its sole discretion, accept returns of non-AIMS Power branded products if AIMS Power sold the product and the product is unopened and brand new in new sellable condition.


PAYMENT METHODS: COD or Net 30 (upon credit approval) terms are acceptable.  Net 30 payments must be received within 30 days of purchase order/invoice date.


Send Payments To:

AIMS Power®

Attn: Accounts Receivable
9550 Gateway Drive
Reno, NV 89521

SHIPPING: Orders processed by 2:00PM Pacific Standard Time Monday-Friday will be shipped within 24 hours, unless the products are on back order.  Please be aware that our shipping options are offered for weekday delivery only.
PRICING: All prices are subject to change without prior notification.

International Shipping Policy

We have partnered with a third party to service our international customers.

Checkout by clicking the “Outside the U.S.?” button or at checkout, choose your international destination from the country drop down menu. Once you click the button or select your country and attempt to checkout, you will then be automatically transferred to a page where you will be provided with international shipping costs as well as duties and taxes for your shipment.

Upon completion of your order, your credit card will be charged for the entire purchase. We will ship the goods to the third party distribution facility where they will process the order and transport the goods to your international address. There are no additional fees or registration processes with this service.

SHIPPING & HANDLING CHARGES – Shipping and handling charges are non-refundable, including any charges incurred for COD orders, Saturday delivery or shipments that are refused.  Shipping and Handling Rates are subject to change without prior notice.  Oversize items and some destinations may be subject to additional charges.


AIMS Power® will either repair, replace, or refund at its option, defective AIMS Power® branded products according to the specified warranty periods below:

RECEIVING YOUR ORDER - Be sure to inspect for any damage or incorrect quantities BEFORE signing for the product. If you accept the product make sure to have the carrier NOTE the damage before signing.
AIMS Power® will either repair, replace, or refund at its option, defective AIMS Power® branded products according to the specified warranty periods below:

All AIMS Power® branded products—Warranty depends on product and product category. See product specifications for warranty info.  Warranty is void if product has been altered, scratched, damaged or tampered with in any way.



1. All returns must have a RMA number for processing.
2. Packages without a RMA number on the outside of the package will not be accepted.

RETURN PACKAGING – Repack the product in its original packaging, along with all manuals and related materials.  Place the packaged product in a protective outer box.  The RMA number must be clearly marked on the outside box / package.  Please Note: We must receive all original products in order to process your return or exchange. AIMS Power® is not responsible for products that are damaged due to poor packaging or lost shipments. Remember to keep your Tracking Number.

RETURN SHIPPING CHARGES – The customer is responsible for shipping charges on returned products; AIMS® will send replacements via Ground freight at no charge.  We recommend shipping via ground.
RETURN SHIPPING METHOD – AIMS Power® strongly recommends you fully insure your return shipment in case it is lost or damaged in transit. We also recommend you use a carrier that can provide you with proof of delivery for your protection.  Remember to keep your Tracking Number.
PRODUCT DAMAGED IN TRANSIT – If your product arrived DAMAGED in transit, it is best to REFUSE it back to the carrier attempting delivery.  Please inform AIMS Power® of the refusal.  If you accept the package, make sure it is noted on the carrier’s delivery record in order for AIMS Power® to file a damage claim.  Save the merchandise and the original box and packing it arrived in; notify AIMS Power® immediately to arrange for a carrier inspection and pick up of the damaged merchandise.
LIKE NEW CONDITION – All returned products must be returned 100% complete, including all of its components, all original boxes and packing materials, manuals, blank warranty cards and other accessories provided by the manufacturer.
INCOMPLETE, SCRATCHED or DAMAGED CONDITION – AIMSPower® reserves the right to refuse crediting the customer’s account and the product will be returned to the customer.
DEFECTIVE PRODUCT – After 30 days, defective product may be returned for repair or exchange only, at AIMS®’s option.

Upon receipt of an RMA number, ship returns to the following address:



Attn: Returns Dept.
9550 Gateway Drive

Reno, NV 89521


Any legal action to enforce any of the terms of this or any other agreement shall be governed by the laws of the State of Nevada and may be instituted in state or federal court. 

Disputes and Resolution:
6.10. Dispute Resolution. All disputes arising under or in connection with the Agreement will initially be referred to the senior executives of each party. The senior executives will use their best efforts to resolve the dispute informally and amicably. If, after negotiating for thirty (30) days (or for some longer period if the parties agree), no resolution of the dispute is reached by the senior executives, the parties will submit the dispute to binding arbitration in Reno, Nevada pursuant to the Commercial Arbitration Rules of the American Arbitration Association (�AAA�) and the procedures set forth in paragraph 6.11.

6.11. Arbitration; Injunction. All disputes that cannot be resolved pursuant to the internal issue resolution process identified above will be submitted to and settled by final and binding arbitration. The arbitration will take place in Reno, Nevada, and will apply the governing law of this Agreement. The final and binding arbitration will be performed by a panel of three arbitrators in accordance with and subject to the Commercial Arbitration Rules of the AAA then in effect. Following notice of a party's election to require arbitration, each party will, within thirty (30) days, select one arbitrator; and those two arbitrators will, within thirty (30) days thereafter, select a third arbitrator. If the two arbitrators are unable to agree on a third arbitrator within thirty (30) days, the AAA will, within thirty (30) days thereafter, select the third arbitrator. The decision of the arbitrators will be final and binding, and judgment on the award may be entered in any court of competent jurisdiction. The arbitrators will be bound by the warranties, limitations of liability, and other provisions of this Agreement. Notwithstanding the foregoing, each party may seek injunctive relief in a court of competent jurisdiction, where appropriate, to protect its rights pending the outcome of the arbitration.

6.12. Jurisdiction; Venue; Governing Law. This Agreement shall be governed by and construed in accordance with the laws of the State of Nevada (irrespective of its choice of law principles). The parties hereby agree that any suit to enforce any provision of this Agreement or arising out of or based upon this Agreement or the business relationship between the parties hereto shall be brought in federal or state court in Reno, Nevada. Each party hereby agrees that such courts shall have co-exclusive personal jurisdiction and venue with respect to such party, and each party hereby submits to the co-exclusive personal jurisdiction and venue of such courts.

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